We hope to announce in the near future, a special introductory package to all students who graduate from our Home Inspection Pre-Licensing Course. Past students will receive an email detailing this introductory package and how they can sign-up to take advantage of this excellent piece of software.

William Hodge
Don Nuzum
Mark Filipek
Dina Carr
Joe Carr
Ricky Barr
Brian Harper
Tom Long
Matt Arnold
Robert Ayers
Rebecca Deem

Inspection Connection is in the process of being formed as a Limited Liability Company owned and operated by Jacques Clouseau. This plan is written as a guide for starting and managing this new business. The following is a summary of the main points of this plan:

• The objective of Inspection Connection is to provide high-quality, ethical Home Inspection services which provide education and peace of mind for the clients while providing sufficient profit for Inspection Connection to continue operations.
• The mission of Inspection Connection is to provide friendly, professional, ethical and quality conscious Home Inspection Services to the community.
• The Keys to success for Inspection Connection will be maintaining visibility and offering high-quality services in a particular marketing niche.
• The local market for this type of business is not new, but offers plenty of opportunity for new Home Inspection businesses.
• An initial financial analysis indicates that the venture is viable and could generate sufficient profits to sustain operations.

As a service-oriented business, Inspection Connection will start with very low overhead, operating out of Mr. Clouseau’s home. Inspection Connection will advertise its high-quality inspection services for buyers, sellers, and home owners concerned about maintenance with bulk mailings to the targeted ZIP Codes, an informative website, and by becoming known locally as a real estate "expert" through writing columns for the local paper and attending real estate association meetings.

The largest single expense in the first year, aside from the owner’s payroll, is a CT licensure internship to be undertaken in summer, which will qualify Mr. Clouseau to do inspections in Connecticut, as well as New York. This expense will be paid with a low-interest-rate credit card, and repaid within 2 years from the cash flows of the business.

Inspection Connection expects to reach the break-even point in July, but will not show an annual profit in the first year, largely because of the internship expense. If sales can be maintained at year-end levels, the business will be very profitable in years 2 and 3, and will pay Mr. Clouseau a reasonable wage.

In conclusion, as shown in the highlights chart below, this plan projects promising net profits over the next three years. Proper marketing and relation management by Inspection Connection will ensure success.

1.1 Objectives

The objectives of this business plan are:

• To provide a guide for starting and managing this Home Inspection business; a framework for developing a comprehensive marketing plan.
• The intended audience is the owner of the business only; this plan is not intended to obtain financing from outside sources.
• The scope of this plan is to provide detailed monthly projections for the current plan year, and yearly summaries for the following two years.

The objectives of Inspection Connection are:

• Education: To educate Home Buyers, Sellers and Owners about the systems and components of a home and about the importance of maintenance. Additionally, to provide the community with continuing education courses and seminars
• Quality: To provide quality services to the community in the form of professional Home Inspections.
• Profit: To generate sufficient profit to finance future growth and to provide the resources needed to achieve the other objective of the company and its owner.

1.2 Mission

My Home Inspection, LLC’s mission is to provide friendly, professional, ethical and quality-conscious Home Inspection services to the community. Inspection Connection will maintain membership with ASHI (American Society of Home Inspectors). Inspection Connection will continue to obtain education through accredited organizations and will provide education to the community through Home Inspections and by sponsoring seminars and educational events.

1.3 Keys to Success

The Keys to Success for Inspection Connection will be:

• Visibility – In order to succeed Inspection Connection will need to attend Real-Estate functions and provide educational opportunities to Real-Estate professionals and the community. Effective marketing will be a key factor to success.
• Quality services – It will be very important that Inspection Connection provide high quality Inspection services. In doing so, clients will be more likely to recommend our services to friends and family. With many Home Inspection companies to choose from, a positive reference from a satisfied client will direct future customers to Inspection Connection.
• Niche services – Based on data collected from MelissaData.com, if Inspection Connection were just offering Buyer Inspection Services, we would need to capture 5% of the existing Buyer Home Inspection Market in order to schedule 31 Inspections per month. By marketing inspection services that other Home Inspection businesses are not currently offering, such as Maintenance Inspections, Inspection Connection will only need to capture 2.5% of the existing Buyer Market and will focus marketing efforts on the Owner Market by advertising Maintenance Inspection services.

Inspection Connection will be a start-up venture with the following characteristics:

• Inspection Connection will be a Limited Liability Corporation.
• The goal will be to start the venture as inexpensively as possible.
• Inspection Connection will be a home office start-up, utilizing one room in the owner’s home.

2.1 Company Ownership

Inspection Connection will be created as a Limited Liability Corporation, owned and operated by Jacques Clouseau.

2.2 Start-up Summary

The goal is to start-up as inexpensively as possible. Inspection Connection will incur most of the normal start-up costs related to Legal and Accounting filing fees and paperwork. The largest costs is the fee for the internship process that is required in order for the owner to obtain a License in the State of CT.

Initially, Inspection Connection intends to offer the following services:

• Buyer Home Inspection
• Seller (Pre-Listing) Home Inspection
• Maintenance Inspection

Optional "Add-In" services, offered in addition to the three main services listed above and at an additional fee, will be:

• Radon Testing (air and water)
• Termite Inspection
• Water Testing
• Well Inspection
• Septic Inspection
• Pool and Spa Inspection

Some of the services listed above, such as Septic and Well Inspection, may be sub-contracted out to reliable and qualified professionals with expertise in the specific field. All other services will be provided by the owner in a friendly, professional and ethical manner.

In the future, Inspection Connection may decide to offer the following services:

• Mold Survey / Sampling
• Home Energy Audit
• New Construction (In-Progress) Inspection

Market Analysis Summary

Inspection Connection will initially begin marketing services in Westchester County, NY while the owner completes the Internship Requirements for Licensure in CT. This will accomplish two objectives:

• Inspection Connection will have some income while completing the CT Licensure Internship requirement
• If Inspection Connection can complete 100 or more inspections in NY before January 2006, when the NY Licensure laws come into effect, it may be easier for Inspection Connection to obtain a NY License.

Once a Connecticut license has been obtained, Inspection Connection will be marketing services primarily in the county of New Haven, CT. More specifically, Inspection Connection has identified 23 towns, by ZIP code, which appear to have sufficient monthly home sales to support My Home Inspection, LLC’s entry into the market. This is explained in more detail in the next section.

4.1 Market Segmentation

Inspection Connection has divided the Home Inspection Market into three segments:

• Buyers
• Sellers
• Owners

Most of the established Home Inspection Businesses are currently marketing to the Buyer and Seller segments, offering Buyer Home Inspection and Pre-Listing Inspection services. Inspection Connection intends to capture 2.5% of the Buyer and Seller segments which are small in comparison to the Owner segment. Inspection Connection has identified twenty three ZIP codes in New Haven County that, combined, averaged seven hundred home sales per month from January 2004 through February 2005.

Information gathered from the 2000 Census indicates that the there are 340,732 Housing Units in New Haven County, 66% of which are owner occupied, translating into 224,883 Owner Occupied Homes. By offering Maintenance Inspection services, Inspection Connection intends to market mainly to the larger and more stable Owner segment.

The "Market Analysis" table offers a summary of the three segments. Information about New Haven County, CT was gathered from the following two sites:

• www.census.gov/census2000/states/ct/ct.html
• www.melissadata.com

There was not any information about growth rates, so a growth rate of 1% per year was used.

Market Analysis
		Year 1	Year 2	Year 3	Year 4	Year 5
Potential Customers	Growth						CAGR
Home Buyers	1%	8,400	8,484	8,569	8,655	8,742	1.00%
Home Sellers	1%	8,400	8,484	8,569	8,655	8,742	1.00%
Home Owners	1%	224,883	227,132	229,403	231,697	234,014	1.00%
Total	1.00%	241,683	244,100	246,541	249,007	251,498	1.00%

4.2 Target Market Segment Strategy

As mentioned in the previous section, Inspection Connection intends to market in all three segments, but will focus marketing efforts on the Owners segment, which is not being widely marketed to by the existing Home Inspection Businesses. The size of the Owner Segment and the fact that few existing Home Inspection businesses are marketing maintenance inspections to that segment, make it a very attractive niche.

4.3 Service Business Analysis

The Home Inspection Industry is selling time and knowledge. An Inspector spends a designated amount of time reviewing a property and educating the client about the property. The resulting Inspection Report, which is presented to the client, represents a transfer of knowledge.

4.3.1 Competition and Buying Patterns

Most of the competition in the Home Inspection Industry occurs in the Buyer and Seller segments. Inspection Companies need to maintain relationships with Real Estate professionals and rely on word of mouth in order to obtain business in those two segments.

The advantage of selling to the Owner segment is that direct marketing becomes possible in the following ways:

• Postcards directed to specific ZIP codes
• Informative column and Advertisement in local news papers
• Organizing informational and educational events within target communities

Strategy and Implementation Summary

Inspection Connection will focus on the following to establish and grow the business:

• Acquire associations in the Real Estate industry
• Offer Niche services
• Direct marketing
• Community involvement

5.1 Competitive Edge

Currently in the home Inspection industry, specifically in Connecticut, there is not much need for a competitive edge due to the very high ratio of Home Sales to Licensed Inspectors. Inspection Connection will try to gain somewhat of a competitive edge by offering Maintenance Inspection services for the Owner Segment, a segment which is relatively new and not currently being heavily marketed to by existing Home Inspection Businesses.

5.2 Milestones

The following table and chart indicate some of the milestones that have been or will need to be met before Inspection Connection is fully operational. The CT License Internship is only necessary for Inspection Connection to provide services in CT. Inspection Connection intends to provide services in NY while performing the CT Internship.

Milestones
Milestone	Start Date	End Date	Budget	Manager	Department
LLC Filing	12/23/2004	1/3/2005	$60	Clouseau	N/A
Domain Registration	2/11/2005	2/12/2005	$35	Clouseau	N/A
Identity Creation (Name / Logo)	2/12/2005	2/21/2005	$259	Clouseau	N/A
Internship Registration Fee Due	3/15/2005	3/15/2005	$14,000	Clouseau	N/A
Contact Citizens News	4/1/2005	4/30/2005	$0	Clouseau	N/A
Website Design	2/26/2005	6/6/2009	$500	Clouseau	N/A
Marketing Material Design	5/7/2009	6/6/2009	$500	Clouseau	N/A
Postcard Mailing	6/1/2005	6/5/2005	$500	Clouseau	N/A
CT License Internship	5/1/2005	12/31/2005	$0	Clouseau	N/A
Totals			$15,854

5.3 Marketing Strategy

Inspection Connection will adopt the following marketing Strategy:

• Maintain a website containing useful information and links for Buyers, Sellers and Owners; possibly an online scheduling system for scheduling Inspection Services
• The owner will write a column for the local Citizens News and possibly maintain an advertising block in the Citizens News.
• The owner will attend ASHI meetings as well as Real Estate Association events and meetings to promote visibility
• Bulk Mailing of postcards to specific ZIP codes to market Maintenance Inspections
• I will become active in the community by sponsoring educational seminars and attending community events

5.4 Sales Strategy

My Home Inspection, LLC’s sales strategy is very simple; the prospective client MUST speak with a person when they call. Inspection Connection will contract with an answering service so that every call is handled by a live person who can answer questions and complete the scheduling.

In the future Inspection Connection may offer an Online Scheduling option to customers. If this option is implemented the following implementation details will be addressed:

• The scheduling application will be Secure
• Clients that schedule a service through the website will be contacted via phone and email to verify the appointment.

5.4.1 Sales Forecast

The Sales Forecast is based on the minimum dollar amount of $450 per inspection. A percentage of the clients will be choosing add-on services which will increase the total price of the Inspection. Thus the projected monthly and annual sales could be much higher than the table indicates.

Sales Forecast
	Year 1	Year 2	Year 3
Unit Sales
Buyer Home Inspection	83	120	120
Pre-Listing Home Inspection	12	12	12
Maintenance Inspection	130	240	240
Total Unit Sales	225	372	372
Unit Prices	Year 1	Year 2	Year 3
Buyer Home Inspection	$450.00	$450.00	$450.00
Pre-Listing Home Inspection	$450.00	$450.00	$450.00
Maintenance Inspection	$450.00	$450.00	$450.00
Sales
Buyer Home Inspection	$37,350	$54,000	$54,000
Pre-Listing Home Inspection	$5,400	$5,400	$5,400
Maintenance Inspection	$58,500	$108,000	$108,000
Total Sales	$101,250	$167,400	$167,400
Direct Unit Costs	Year 1	Year 2	Year 3
Buyer Home Inspection	$45.00	$45.00	$45.00
Pre-Listing Home Inspection	$45.00	$45.00	$45.00
Maintenance Inspection	$45.00	$45.00	$45.00
Direct Cost of Sales
Buyer Home Inspection	$3,735	$5,400	$5,400
Pre-Listing Home Inspection	$540	$540	$540
Maintenance Inspection	$5,850	$10,800	$10,800
Subtotal Direct Cost of Sales	$10,125	$16,740	$16,740

Web Plan Summary

Inspection Connection is a single member Limited Liability Corporation owned and operated by Jacques Clouseau. There are not any plans to expand in the future or hire any additional employees or inspectors.

7.1 Personnel Plan

The table below indicates Personnel and payroll requirements. There is no intention at this time for Inspection Connection to hire any Inspectors or office employees. As the owner and sole employee, Jacques Clouseau will take a salary based on the income of the business, in the first year. He has enough outside income to sustain him during the first three months of the business, when he’s still getting the word out about his services.

The following sections include the annual estimates for the standard set of financial tables. Detailed monthly pro-forma tables are included in the appendices. The plan is to start with owner investment only, and to pay all expenses and direct costs from the cash flows of the business. The only exception is the fee for the CT license internship, which will be paid with a credit card in March, with a 7% interest rate. This credit card bill will be repaid within two years.

Inspection Connection, will break-even in the seventh month, and generate steady profits thereafter, even as the owner’s salary increases.

8.1 Start-up Funding

The Start-Up Funding table indicates how much Capital will be needed for Inspection Connection to begin providing services. The owner will be funding this venture without outside investments.

8.2 Important Assumptions

Inspection Connection, assumes a continued reasonable rate of home sales in the selected towns.

8.3 Break-even Analysis

Based on the Break Even table and chart, Inspection Connection will reach a break even point after 7 months. It is worth noting that the average unit price of $450 is a conservative figure. Most inspections will include at minimum a radon test, which will increase the unit price significantly. Therefore, there is a good chance that the Break Even point could be reached much earlier that 7 months.

http://www.wvdhhr.org/rtia/licensing.asp

Jim Vaughan

Business Risk Partners
1-866-268-1327
www.inspectorinsurance.com

ASHI’s endorsed insurance provider since 2001. Providing competitive E&O insurance & the best customer service around! Special discounts apply for ASHI candidates and members. Claims-made policy automatically includes limited general liability component covering bodily injury & property damage occurring at the inspection site, radon testing, commercial inspections, corporate coverage & referring party coverage. They welcome new inspectors & multiple inspector firms where all inspectors are covered under one policy. For an additional premium coverage is available for termite & lead paint inspections as well as coverage for claims resulting in mold (new 2006!). Visit www.inspectorinsurance.com to fill out our easy online application or call 866-268-1327 to speak with an agent at Capitol Special Risks, Inc.

FREA
4907 Morena Blvd. #1415
San Diego, CA 92117
1-800-882-4410
www.frea.com

FREA offers the best rates with the lowest available deductible. Referring Party coverage is included along with a package of other benefits. FREA offers coverage to new home inspectors who have completed Home Inspection training courses.

Insurance Office of America, Inc.
Rod Morton, Vice-President
P.O. Box 162207, Altamonte Springs, Fl 32716-2207
407-998-4109 (800-243-6899) Fax 800-788-2324
rod.morton@ioausa.com
www.ioausa.com

IOA can offer for the trained home inspector, one of the top e & o and general liability coverage in the US as well as one of the best mold inspector e & o coverage in the business. Further, they can offer other protection for the home inspector such as workers’ compensation, automobiles, and tool coverage.

North American Professional Liability Insurance Agency, LLC (NAPLIA)
Michele Dinneen, NAPLIA
5 Whittier Street 4th Floor, Framingham, MA 01701
1-866-262-7542 ext. 1345 Fax: 1-508-656-1399
micheled@naplia.com
www.naplia.com

NAPLIA is a national agency, established in 1998, specializing in providing errors & omissions insurance and related products to home inspectors and many other professionals. They have received the highest rating from the Better Business Bureau, and were named one of the "Top 500 Companies of 2007" by Entrepreneur Magazine. Visit them at www.naplia.com.

OREP Insurance Services
6760 University Ave. #250
San Diego, CA 92115
1-888-347-5273
www.orep.org
info@orep.org

Low-Cost E&O for appraisers, home inspectors and real estate agents. California Insurance Lic. #0C89873.

Polaris Risk Management and Insurance Services
1800 Sutter Street #777
Concord, CA 94520
925-677-7400 Fax 925-677-7401
www.Polaris-Ins.com

Our Professional Liability Program provides comprehensive E&O and GL coverage designed specifically for Home Inspectors. Theye have several deductible and limit options available.

Target Insurance Services
Contact: Deirdre Mates
Toll-free: 1-888-888-1613, Ext. 289
Fax: 860-284-1113
Email: dmates@target-capital.com
Mail: 35 Tower Lane, Avon, CT 06001

Coverage: Errors & Omissions (including Accidental Death & Dismemberment); Several Optional Endorsements (Radon, Lead Paint, WDI, etc.); Optional General Liability.

Coverage Limits: From $100,000 to $2,000,000
Deductibles: $1,000 to $10,000
Premiums Average: $2,000 to $3,500 per inspector

Before making your decision be sure to have a full understanding of what each type of policy is for and what it covers.

VA Business Programs for Veterans

The Department of Veterans Affairs has created the Center for Veterans Enterprise (CVE), which is solely dedicated to assisting veterans in starting and building businesses. They call it VetBiz.

VetBiz is a Veteran Resource Information web site designed to assist veteran entrepreneurs who want to start and expand their businesses in the Federal and private marketplace. They provide up to the minute information from the Federal Government as it pertains to Service Disabled and Veteran Owned Small Businesses.

VetBiz provides the following services FREE to anyone who served in the active military, naval or air service, and who was discharged or released there from under conditions other than dishonorable: Vendor Info, Program Assistance, Loans, Business Coaching

VetBiz maintains a web site that serves as the federal government portal for veteran-owned businesses known as VETBIZ.GOV

Book Summary:

On your first day on the job, you should know how to inspect a house; but it could be years before you understand how the home inspection business works. This book saves you time (and money!) by offering practical insights on the basics of the home inspection business in one easy-to-read resource.

Highlights

• Interviews and testimonials from dozens of the industry’s most respected home inspectors, addressing a variety of topics ranging from "getting started" and "tools of the trade" to "marketing your business," "liability and the courts," and "selling your skills to the do-it-yourselfer."
• Insight into industry politics from key inspectors working in the field
• First-hand testimonials on women working in the home inspection industry

CONTENTS
Come On In and Join Us · How Did You Get in Here? · What Do You Need to Know? · Home Inspection: It Isn’t Just a Man’s World · Tools of the Trade · Market Thyself · Where Do You Fit In the Deal? · Who Is Your Client? · Getting Paid · How Busy Can You Be? · How Far Does Your Inspection Have to Go? · How Dangerous Is This Job? · Working With Buyers · Getting Along Without You · Liability and the Courts · Everything Is About Ethics · The Organizational You · You’re Involved in Politics · The Challenges Ahead · What Else Can You Do? · You and the High-Tech Home of the … · Why Do People Fail? · Conclusions · Glossary · Index

The book is $25.70 plus postage and handling. If you would like a copy of this book, let Jim Vaughan or Julie Jamison know at class on Saturday. You can pay when the book is delivered.

Reimbursement for Veterans
Updated 9/5/2007

The federal Department of Veterans’ Affairs has approved reimbursement to military veterans for the cost of the National Home Inspector Examination. See their website at www.va.gov for information, or to obtain reimbursement take the following steps:

Send the following to your local VA Regional Processing Office:

• A note requesting reimbursement, or VA Form 21-4138 (Statement in Support of Claim).
• An Application for Benefits (VA Form 22-1990 or VA Form 22-5490 as appropriate). These can be obtained at a local, state or federal VA office.
• A copy of the test results (given to test-takers at the test site).
• The name of the test taken: National Home Inspector Examination.
• The name and address of the organization issuing the license or certification. (Not necessarily the organization that administered the test. EBPHI does not issue either a license or certification; it would be the relevant state agency in the case of a license.)
• The date you took the test.
• The cost of the test.
• The following statement: "I authorize release of my test information to VA."